Jettbet Casino - Player's account issues and limits not respected.

Hi! I made the mistake of not checking reviews before I started at a new place. The casino is called Jettbet. Started playing on 25/3. Made deposits of several hundred in small deposits of 20-30 euros. Was assigned a "vip manager" quite quickly but had big problems getting verified despite ID, bills, cards, tax office, bank (iban, transactions,) etc. Yes, you get the idea. So getting a withdrawal was basically impossible. The second withdrawal I tried was quite small. Was also rejected because each deposit had to be wagered 5 times the deposit which is completely deplorable. (Missed 4 euros in wager) so deposits without a bonus have to be wagered 5 times. Avoid these scammers. And it took 2 days to get that message. In my frustration over poor customer service where live support constantly says that you should email them about every question you have and a manager who was gone with the Wind most of the time. Anyway, since I have a gambling problem, I chose to set a deposit limit. I chose the amount 0. They don't have a function where you set it yourself, you have to contact them. So I chatted with support several times. They noted my request but did nothing about it. They said I should email support and I did so several times. I have proof. Their T&C states that reduced limits are implemented immediately. I'll send it too. And my manager found out about it when he was quick to contact me. The bottom line is that the next day I wanted to bet a little again and to my surprise I was able to make deposits even though I explicitly asked for a 0 limit. So I wonder if I have the right to request a refund of these over 400 euros from that weekend when I wasn't allowed to make deposits at all. Jettbet is adamant with their demands and rejected several withdrawal attempts for various reasons. Then they should be strict with their own rules regarding limits too?

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Dear Thisisbs,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered.

Thank you for the detailed description and the screenshots provided — they are very helpful. From what I understand, there are two main concerns here: the wagering requirement applied to your deposits, and more importantly, the failure to apply your requested deposit limit of 0 despite multiple requests.

To better assess the situation and determine whether the casino may have failed in its responsible gambling obligations, I would like to kindly ask you to clarify a few points:

• On which exact date and time did you first request the deposit limit of 0?
• Did you clearly state in your communication that this request was related to gambling concerns or loss of control, or was it a general request to limit deposits?
• After your request, did the casino explicitly confirm that the limit had been applied?

If you have any additional supporting evidence (full conversations, transaction history, or screenshots of deposits made after your limit request), please upload them here or forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela