The player from Germany had her account blocked due to a gambling addiction status that she disputed, claiming she had not played in almost a month. As a VIP customer, she requested the unblocking of her account and noted that the same ban applied to her sister casino where she had played recently. The Complaints Team communicated that they could not assist further in this matter, as the casino had the right to choose its customers, and since her account balance was zero at the time of closure, they were unable to compel the casino to reopen her account. She was advised to consider choosing a different platform if she wished to continue playing.
Jettbet Casino - Player’s account is closed due to self-exclusion.
Closed
Our verdict
Other
Amount: ??
Jettbet Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
9 months ago
Translation
Hello, my account has been blocked since today due to gambling addiction. I am neither addicted to gambling nor did I initiate it. Please unblock my account. P.S. I haven't played with you in almost a month. I'm a VIP customer and I keep getting messages asking why I'm not playing. The same ban applies to the sister casino, where I was playing yesterday.
Automatic translation:
Public
Public
9 months ago
Dear Michi10,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you ever requested to be self-excluded due to gambling addiction in any online casino?
- What was the balance in your account when Jettbet Casino closed it?
- Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
9 months ago
Translation
Hello and thank you for your help.
No, I have never applied for a self-exclusion and just for your information, I have not played at jettbet for 1 month, the VIP manager has already written to me several times because I am inactive and always made some kind of bonus offer
My account balance was 0€
Of course I have been successfully verified, I have been registered in the casino for a long time
Automatic translation:
Public
Public
9 months ago
Thank you for your response. I understand your dissatisfaction regarding the closure of your account. However, we won’t be able to assist you any further in this matter.
Please note that online casinos, like any other service providers, have the right to choose whom they offer their services to. Our role as a mediator is to assist players whose accounts were closed without explanation and who had funds confiscated.
Since your account balance was zero at the time of closure, we are unable to compel the casino to reopen your account. If you wish to continue playing, you may consider choosing a different platform.
Thank you for your understanding.
Best regards
Veronika
Casino.Guru
