The player from Australia faced issues with account verification at the casino despite having provided all requested information and being a long-time user. He sought help to resolve the refusal of verification. The complaint was closed due to the player's lack of response to the inquiries and reminders from the Complaints Team. No further investigation or solutions were provided at that time. The player was informed that he could reopen the complaint in the future if he chose to resume communication.
Jet4bet Casino - Player's account verification is delayed.
Closed
Our verdict
Player stopped responding
Amount: A$1,200
Jet4bet Casino
Safety Index:Above averageCase summary
Discussion
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1 month ago
Hi I have provided everything they have asked for but they refuse to verify my account. I have tried to get my account verified with several means but they refuse to verification even though I have been using the casino for ages. Please help
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Which documents have you already submitted to the casino, and when exactly did you send the most recent one?
- Were you able to submit all required documents promptly and in the correct format?
- Has the casino requested any additional documents recently, and if so, which ones?
- Are there any documents in your account that are currently pending verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
Dear Richie1554,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
