The player from Germany requests the immediate closure of his account at JeetCity Casino following a self-exclusion request made on July 22, 2026. Despite his multiple reminders and being aware of his gambling addiction, the casino has not closed his account and has continued to offer bonuses, resulting in a loss of €520.00.
JeetCity Casino - Player’s account remains open despite self-exclusion request.
Opened
Current status
Waiting for player to reply
6d 23h 11m 43s
JeetCity Casino
Safety Index 2.3 Very lowCase summary
Discussion
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48 minutes ago
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48 minutes ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:
You can set a Self-Exclusion Limit for a definite period of time (6 months, 9 months, 1 year) or indefinitely. Upon activation, your Player Account will immediately be disabled and you will be excluded from all promotional offers for the selected period. You will not be able to make fiat currency deposits while the limit is active. However, remaining balances, including any successfully processed cryptocurrency transactions that may occur due to the technical nature of cryptocurrency payments, may still be withdrawn manually upon request via our customer support channels. The funds remaining on balance will be paid according to the casino limits. Please note that active self-exclusion does not make you exempt from verification procedure if it's required by the casino to process funds.
To set the limits, please follow the link or alternatively, feel free to reach out to us via LiveChat or by support@jeetcity.com
What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?
Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Attila
