The player from Germany faced difficulties getting the casino to close his account despite sending multiple emails requesting the closure. After a week of unresponsive communication and persistent offers from the casino, the issue was resolved, as the player was banned for a year.
JeetCity Casino - Player's account closure request is delayed.
Resolved
Our verdict
Case closed
Amount: ??
JeetCity Casino
Safety Index:Below averageCase summary
Discussion
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12 months ago
Translation
Hello, they don't want to close my account, even though I've already written many emails.
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12 months ago
Dear Marcel1990,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JeetCity Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain what is the reason for closing the account you gave to the casino?
- Could you please share your account closure request with me?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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12 months ago
Translation- Hello, I lost a lot of money and don't want to play there anymore. It's a complete rip-off.
This has been going on for days and they are not responding to my closure.
They keep offering me bonuses and so on. I want to close the account.
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12 months ago
TranslationI've already written so many emails. They just won't close my account. They keep coming up with new offers, and I hope they can help me.
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12 months ago
TranslationHello, that always happens
Always new offers
They do not respond to the account closure
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12 months ago
TranslationThis has been going on for a week now
Then suddenly the employees from the live chat always get in touch.
But 0 react to the closure
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12 months ago
TranslationThe case has finally been resolved. They've now banned me for a year.
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11 months ago
Dear Marcel1990,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
