JeetCity Casino - Player believes that their withdrawal has been delayed.

I still haven't received my money. I've been waiting for my deposit for a week. When I call support, they just tell me to wait and they don't solve the delivery of my money.

Dear Gael163,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you so much for your help. I'll be on the lookout for any new information. And if you need any information, we'll provide it. I'm actually a little worried that they won't give me my money back because they've canceled my payment several times. According to support, I'm verified that it's a technical issue and that I just have to wait. They'll send me an email if there's any news. But I've been waiting a long time and I don't see any changes, and that's making me nervous because I haven't received the money.

Hi Nick,

I hope you're doing well. I just wanted to let you know that I have received my payment from Jeet City Casino. Everything has arrived correctly, and I am satisfied with the process.

I really appreciate your help with this matter and the attention you've given. If I need anything else in the future, I won’t hesitate to reach out.

Thanks again, and have a great day!

Best regards,

Gael Zaldivar

Dear Gael163,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Gael163,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.