The player from India won ₹88,000 at JB.com Casino but faces issues with withdrawal as his KYC verification is rejected without reason, resulting in a complete account restriction. The account is locked until 2099, suggesting an intentional freeze to avoid processing his withdrawal, and he receives no constructive response from casino support.
JB Casino - Player's account is blocked from withdrawal.
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Waiting for Casino Guru to reply
6d 20h 12m 13s
JB Casino
Safety Index:Very lowCase summary
Discussion
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20 hours ago
Hello,
I want to file a complaint against JB.com Casino (jb.com).
I won a total of ₹88,000 on the platform. When I tried to withdraw the money, the casino rejected my KYC verification without giving any valid reason. After this, they completely restricted my account.
Now, whenever I try to place a bet, the system shows a message:
"The system has detected that you are in a prohibited gambling period. Please place bets after the 2099-12-12 date."
This is clearly not a normal responsible gambling lock. No real casino blocks a player until the year 2099. This looks like an intentional account freeze to avoid processing my withdrawal.
I have attached screenshots showing:
- My account balance
- The "2099 prohibited gambling period" message
- My KYC rejection
- My withdrawal attempt
The casino support is not giving any proper response or solution. I am requesting your assistance to help unlock my account and get my ₹88,000 withdrawal processed.
Thank you for your help.
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9 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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9 hours ago
Dear Aryanpatel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Could you please advise which documents you have already provided and when exactly did you send the last one?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
