JB Casino - Pelaajan tili on estetty kotiutuksista.

Hello,

I want to file a complaint against JB.com Casino (jb.com).

I won a total of ₹88,000 on the platform. When I tried to withdraw the money, the casino rejected my KYC verification without giving any valid reason. After this, they completely restricted my account.

Now, whenever I try to place a bet, the system shows a message:

"The system has detected that you are in a prohibited gambling period. Please place bets after the 2099-12-12 date."

This is clearly not a normal responsible gambling lock. No real casino blocks a player until the year 2099. This looks like an intentional account freeze to avoid processing my withdrawal.

I have attached screenshots showing:

- My account balance

- The "2099 prohibited gambling period" message

- My KYC rejection

- My withdrawal attempt

The casino support is not giving any proper response or solution. I am requesting your assistance to help unlock my account and get my ₹88,000 withdrawal processed.

Thank you for your help.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Aryanpatel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Could you please advise which documents you have already provided and when exactly did you send the last one?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Thanku maam for your response

I was playing crash game mostly

Maam I didn't upload any documents

It shows automatically verification failed when i try to withdraw

I win that money I make that money from playing it is not bonus balance

Tomorrow was account open I have all screenshot then I complain and I message to there live support team it shows now verification required when I try to login my account today I can't access my account now please help I have money in my account they are scamming it is not right I need my money urgently I am student maam

Dear Aryanpatel,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Aryanpatel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru