Jamslots Casino - Player's withdrawal has been delayed for months.

I first had tried to withdrawl last year back on November I believe.(I have a screen shot of needed) and since then I've made several other attempts to wothdrawl with thw last being last week or two weeks ago. I have verified my identity, initially I had not chose to play with any bonuses but then at ine point I had been given free spins. However, it stated clearly what my withdrawable real money balance is. It also shows a bonus amount of $98 that says 0% has been wagered however, i had well played through the amount and I am willing to lose it in order to get my winnings. The only replies I have got to every withdrawl request i had made was, " your request has been forwarded", to either the account manager whom i still have not idea who that is, or to the finance department, or to some other department and then it says j shiuld here back shortly. ( I have screen shots to). Ive read through the terms and conditions and I dont see anything that I havent or have done that shiuld be preventing me from withdrawing my money. In my emails to them i have asked them to at least let me know what im missing or what I should do to get my withdrawl but I've heard nothing back. When I had first created my account with them I had created 2 by accident using both my email addresses but I only ever used the one account and I also let them know this but no reply. And I only ever was asked ti verify the one account as well. If someone can please help me here it would be so appreciated, thank you

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Am I correct in understanding that you created two accounts at this casino, but did not use one of them, not even to claim any free bonuses?
• Have you submitted any identity documents to the casino for verification?
• Could you please send me a screenshot of your withdrawal history, as well as a screenshot of your bonus history?
• When was the last time the casino communicated with you regarding the issue with your withdrawal request? Have you received any explanation for the problem with your withdrawals?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika