Jackpoty Casino - Player's account has been closed.

Hello team casino guru,

I like to make a complain about Jackpoty. I did all the KYC requests what they wanted, including as a extra KYC requirement make a Selfie with ID and a piece of paper with ' Hello Jackpoty with the date of when I sent it'

I did this, I upload it on my account page. I contacted Livechat they told me, our team will have a look at it and you will be notified by email.

I couple days later I still have no email so i wanted to login in my account to check the status of my documents. Now I see i can not login anymore my account is disabled. I sent a email why my account is disabled but no response back..

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackpoty Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas