JackpotCity Casino - Player’s withdrawal is delayed.

March 30th I withdrew $4250, within a hour I received $1,250. I wondered why so I messaged support on Monday morning, they said I would have it within 24 hours. 24 hours goes by then I need to verify, sure no problem! I was verified almost instantly, took a couple hours. I then was told on the 2nd that I would need 24-48 hours to receive it. Did not receive it on 4th (48 hours) I reached out and they now said they were closed for the weekend and I would get it monday. Well, I am sure you can guess.. It is now the 10th and they keep giving me the run around, I have spend countless hours reaching out to support (a long waiting period to talk to anyone) and I come up with being told a different thing than what the recent agent has told me. I have seen so many users elsewhere run into the same thing, I do not know how this site is actually being used by people and has not been shut down. It is sickening the way they lie and do not offer a solid answer on anything.

Dear mhimpf,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear mhimpf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Case closed they paid,

thank you team.

Dear mhimpf,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru