JackpotCity Casino - Player's withdrawal has been delayed.

On 10/3/2024, I made a withdrawal from JackpotCity for $50,000. It is supposed to be processed within 48 to 72 business hours, but I have still not received my withdrawal. Last time, the same thing happened, and they ended up returning the money to my casino account, and I lost it gambling at the same casino. I need a solution because they have never been able to pay me, yet I consistently make deposits to play. I don't think it's fair that I have no issues when depositing, but when it comes to withdrawing, I do. I hope for a solution.

Hello masmankarl1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JackpotCity Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear masmankarl1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.