The player from Chile had deposited $7,000 CLP into his Jackpot City casino account, but the funds had not appeared after more than 7 hours, which was unusual for his previous experiences. He expressed frustration over the delay and hoped for a quick resolution. We advised him to contact his payment provider to investigate the transaction, as the casino had limited ability to resolve such issues, and informed him that the process might take up to a month. The player later confirmed that the issue had been resolved.
JackpotCity Casino - Player’s deposit is delayed.
Resolved
Our verdict
Case closed
Amount: $7,000 CLP
JackpotCity Casino
Safety Index 8.0 HighCase summary
Discussion
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1 month ago
Translation
Today, April 21st, I deposited $7,000 CLP into my Jackpot City casino account, and it hasn't appeared in my account. More than 7 hours have passed and it hasn't arrived. Other times I deposit and it arrives instantly. I'm very upset because this shouldn't happen. It puts me in a bad mood because I just wanted to have some fun. I hope for a solution soon. Best regards.
Automatic translation:
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1 month ago
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1 month ago
Dear Jorge_luis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Jorge_luis,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
