JackpotCity Casino - Player’s deposit is delayed.

Today, April 21st, I deposited $7,000 CLP into my Jackpot City casino account, and it hasn't appeared in my account. More than 7 hours have passed and it hasn't arrived. Other times I deposit and it arrives instantly. I'm very upset because this shouldn't happen. It puts me in a bad mood because I just wanted to have some fun. I hope for a solution soon. Best regards.

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Dear Jorge_luis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas