JackpotCity Casino - Player’s bonus has not been credited.

In February they had a promotion for refering friends, instead of the regular $50 bonus you would get $100. I had 2 successful referals both making the minimum deposit, however I was only given a bonus for one. I have emailed them at least 3 times and still haven't received a response its been over two weeks with no word back

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Dear Jenn,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with the casino, and I understand your concern.

Nevertheless, I would like to emphasize that we have received many complaints about this particular gambling establishment. Despite numerous cases submitted, the casino has adopted a No Reaction Policy and has not responded to any of our attempts to resolve these issues.

I can only imagine how frustrating it must be to wait without receiving any feedback.

Have you received any confirmation or communication from the casino regarding the bonus? Could you please forward a screenshot of your withdrawal request to petra.h@casino.guru?

Thank you in advance for your cooperation. I look forward to your reply.

Best regards,

Petra

They emailed me back saying they already credited me, however I had 2 successful friend referrals and only received the bonus for one. It was a valentines promotion so I should have received 2 $100 bonus cash and I only got one. I dont have a screen shot of the withdrawal request as im just wanting to play with my bonus funds

Dear Jenn,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for JackpotCity Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from JackpotCity Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best Regards,

Petra