JackpotCity Casino - Player’s bonus has not been credited.

In February they had a promotion for refering friends, instead of the regular $50 bonus you would get $100. I had 2 successful referals both making the minimum deposit, however I was only given a bonus for one. I have emailed them at least 3 times and still haven't received a response its been over two weeks with no word back

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Dear Jenn,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with the casino, and I understand your concern.

Nevertheless, I would like to emphasize that we have received many complaints about this particular gambling establishment. Despite numerous cases submitted, the casino has adopted a No Reaction Policy and has not responded to any of our attempts to resolve these issues.

I can only imagine how frustrating it must be to wait without receiving any feedback.

Have you received any confirmation or communication from the casino regarding the bonus? Could you please forward a screenshot of your withdrawal request to petra.h@casino.guru?

Thank you in advance for your cooperation. I look forward to your reply.

Best regards,

Petra