Jackpot Jill Casino - Player’s withdrawal is delayed.

Found this casino & was a bit suspicious, minimum deposit is $10, so figured it was only $10 lost if it were too good to be true.

managed to get up to only $250, so I thought I’d try to withdraw to confirm my suspicions or prove myself wrong…

I already uploaded verification documents & that was all being processed. It’s now been 4 days since the withdrawal was "approved & sent successfully…" yet my bank account is still empty. I’ve reached out multiple times only for them to take an hour to tell me that it can take up to 3 business days…

any other casino I’ve played, have had the same withdrawal process, but whenever I’ve reached out on other platforms if withdrawal has taken longer than usual.. the customer service has been out of this world & they say it can take 3 days.. but it’s always in within the first 24 hours.

I wouldn’t recommend this casino to anyone. They should be sued. Not f@$kn happy.

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Dear Elldo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Elldo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru