Jackpot Jill Casino - Player’s deposit has never been credited to her casino account.

Hi I deposit 20$ into my jackpot Jill account last April 18 2021 using my MyNeosurf account and it was successful on my side but didn’t added in my casino balance account.and even I was keep asking the agent about it they been so sure and determined that there is no missing funds in my casino account and that third financial agent team investigate and said that was all my deposits are successfully used and played.which was I know in my heart that is not and I’m seure of it.hope you could help me sort this thing out to retrieve and also to let them know that they been disappointed me in this matter.thanks so much

That is why I gave you the proof the 2 screen shot I send you with the payment name ONLINE are my deposit deposit to my jackpot Jill casino the 1st one are successfully added in my casino but the 2nd one doesn’t.

Could you please advise if you contacted your payment provider already? Do I understand correctly that both payments have been sent to the same casino? Why they have different descriptions (Online vs. DAMA)? If you wish to forward any screenshots, you can send them to petronela.k@casino.guru. Thank you very much in advance.

Dear 22Dhonzkie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.