The player from New Zealand deposited NZD $200 at Jackpot City Casino and received an additional NZD $200 in bonus funds. However, upon logging back into the account the next day, the balance was $0. Despite multiple attempts to contact the casino, the player has not received an explanation regarding the missing funds.
Jackpot City Casino - Player’s funds have disappeared from the account.
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Waiting for Casino Guru to reply
6d 17h 56m 10s
Jackpot City Casino
Safety Index 8.1 HighCase summary
Discussion
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6 days ago
I created an account with Jackpot City Casino and deposited NZD $200. According to their promotion, I also received an additional NZD $200 in bonus funds.
I played a few games that day and then logged out. However, when I logged back into my account the following day, I discovered that all the money in my account had disappeared and my balance was showing $0.
I have tried several different ways to contact Jackpot City Casino and find out what happened to my money, but so far I have not received any explanation or response.
I would like them to investigate my account and explain clearly what happened to my balance.
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15 hours ago
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15 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your missing balance and understand your concern. However, I’d like to emphasize that we have received many complaints regarding this specific gambling establishment. Despite numerous submitted cases, the casino has adopted a No Reaction Policy and generally does not respond to our attempts to mediate player disputes. I can only imagine how frustrating it must be to find your balance missing without receiving any explanation from the casino, and I genuinely hope we will be able to clarify what happened to your funds.
• Could you please confirm whether the NZD $400 balance, including your deposit and bonus funds, disappeared completely from your account?
• Do you currently still have access to your casino account?
Thank you very much in advance for your cooperation and reply.
Best regards,
Karla M
