Jackpot City Casino - Player's deposit has been delayed.

i have made deposit but did not get credited. This happened September 12. I reached out to live chat and been advised it’s been rejected so should get 0.42635453LTC back to my wallet. But nothing for a week. After that reached out to live chat and via email as chat requested with detailed info and proof of deposit. Emailed more than 10 times but haven’t heard any feedback on this until today.

why no response at all??? I have provided all the proof as date, time, wallet address, hash#, exact amount, AND SCREENSHOT as requested. Not sure what more I can do. Below is email I sent that ain’t getting any response.

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One of my Crypto deposits did not get credited to my Jackpotcity account. I was inquiring by live chat but I was not getting any follow up and had to explain again whenever I reached out to chat.

Please see below proof of payment and hope this gets corrected shortly. 

I made 2 deposits with the same amount in LTC. First one got credited but not the second one. I will provide proof of both deposits. 

First deposit

Date & time : Sept 12th 2025 23:20 (PST) / Sept 13th 2025 06:20(UTC)

LTC transferred : 0.42635453 LTC

Value in CAD : $68.55 CAD

Wallet address sent : ltc1q9y7u8cx3deuppqzq3cww7xxgzpeanwcn0k7pxt

Wallet address transferred from : ltc1qyrrmwf3zl7e2h8u2pjkxc4pwym8r0vu26yczn9

Transaction ID (TXID) : 90ae4f397966dd7f422b26029a7d1bd952b121aedd908c8921af2be32c2f492a

Status : Amount credited to Jackpotcity account

Screenshot attached.

Second deposit

Date & time : Sept 12th 2025 23:24 (PST) /  Sept 13th 2025 06:24(UTC)

LTC transferred : 0.42635453 LTC

Value in CAD : $68.61 CAD

Wallet address transferred TO : ltc1q9y7u8cx3deuppqzq3cww7xxgzpeanwcn0k7pxt

Wallet address transferred from : ltc1qyrrmwf3zl7e2h8u2pjkxc4pwym8r0vu26yczn9

Transaction ID (TXID) : 99a6b85696c5c088326d90863cba92290eb8333ab1bcae60659d4962542c48a8

Status : NOT CREDITED

Screenshot attached.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JackpotCity Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made successful deposits to the casino before the incident or afterward?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply and the information provided via email.

• Could you please share screenshots of your deposit history showing the status of the transactions listed in your complaint?
• Could you please share a screenshot of a transaction previously successfully credited to your casino account using the same payment method and the corresponding transaction hash (ID)?

Please send this information to my email at tomas@casino.guru or post it here.

Dear Player,

Thanks for sharing the necessary evidence.

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of JackpotCity Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. I wish I could be of more help. The casino can reopen this complaint anytime.

To pursue the issue further we recommend completing the casino's dispute process that is outlined int he casino's terms and conditions, point 10.14 COMPLAINTS AND DISPUTES

https://www.jackpotcitycasino.com/terms/

When filing a complaint with an ADR service or directly with the regulator, the following resources might be useful:

https://casino.guru/guide/submitting-complaints-to-regulators