The player from Finland had attempted to withdraw 300 USD but was required to complete KYC verification. After providing the necessary information, they were promised a quick processing time; however, the withdrawal had not been processed, and the player no longer received responses from live chat. The complaint was closed at the player's request, and the Complaints Team expressed regret for not being able to provide further assistance in that case.
Jackpot.bet Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Other
Amount: 300 USD₮
Jackpot.bet Casino
Safety Index:Above averageCase summary
Discussion
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1 week ago
I tried to withdraw 300 usd and they asked for KYC. I provided them with the requested information and I was told a few minutes to send my withdrawal. I have still not received my money and they no longer reply to me on the live chat. I believe the website is a scam and that they don’t send withdrawals.
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1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
- Could you please specify when the KYC progress started?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 days ago
We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.
Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access or anything else, our team is ready to assist.
If you change your mind or feel you need our support, we will be here to help.
