JackPoker Casino - Player’s account has not been blocked.

I am filing complaints against your project. You ignored my request to block my account due to a gambling addiction in November 2023. After that request, I deposited $1,000 and withdrew $863, resulting in a loss of $137. I tried to resolve this without lodging formal complaints, but unfortunately, that hasn't worked out. Expect further action.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JackPoker Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Is the option to block your account available to you via an option, such as the live chat agent suggested? Have you used this option at any point?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps, if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• After you learned your request wasn't processed, have you contacted the casino again and asked for assistance?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas