JackPoker Casino - Player's account has been closed without justification.

JACKPOKER LITERALLY JACKED MY MONEY FROM ME…. Their sister casino Fullhouse crypto prompted me to jack poker. Full house doesn’t require verification, so I thought it would be safe to assume that their sister casino wouldn’t either.. So i made a $50 deposit and was able to play without any issue. Then when i went to withdraw, I was met with the identity verification.. So as i waited for my documents to be reviewed, i was expecting them to be denied since i live in the united states. Thats all fine and dandy. Im not disputing my winnings, but they have absolutely no right to keep my deposit!! So then my account gets blocked and when i asked them about it, they said that my account was blocked for having "duplicate accounts"… I HAVE NEVER seen this website until creating this account… I asked them to prove it by telling me what second account they were referring too and they only responded with "Account will not be opened for violation of the rules"… Ok, well EVEN IF THAT WERE TRUE, which it is NOT, they STILL have absolutely no right whatsoever to keep MY DEPOSIT!! That is no different from committing theft! They are LITERALLY trying to STEAL my money and they need to give it back or else they need to be charged with theft.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JackPoker Casino. Could you please specify the website of the casino?

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account at the sister casino accessible to you?
• Have you entered any personal information in your player's profile?
• Have you deposited using crypto?
• Could you please share the communication where the casino accuses you of creating duplicate accounts?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear tonloc88,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas