IZZI Casino - Player’s account is closed and funds are inaccessible.

I am submitting a complaint against Izzi Casino.

I opened my account in January 2026 and have been playing only with my own deposited funds. I have never used any bonuses, free spins, or promotional offers.

In early May 2026, I accumulated winnings of approximately €2,880. On 6 May 2026, the casino successfully processed a withdrawal of €1,200. Shortly after that payment, my account was blocked.

When I contacted support, I was informed that additional verification was required. Although I had already provided verification documents, I was asked to submit two additional selfie photos. I complied immediately and submitted everything requested.

Since then, more than 16 days have passed without any response regarding my verification status, my account restriction, or my remaining balance. I have contacted live chat multiple times, but support only tells me to wait and provides no information or estimated timeframe.

I have fully cooperated with all KYC requests and provided every document requested by the casino. Despite this, my account remains restricted, my funds remain inaccessible, and I receive no meaningful communication from the operator.

I am concerned that the verification process is being unreasonably delayed and that the casino is avoiding payment of my remaining balance.

I am requesting AskGamblers' assistance in obtaining a clear explanation from the casino, completing the verification process, and receiving access to my remaining funds.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IZZI Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Which documents were requested from you during the verification process in the past, besides the selfies?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas