iWinFortune Casino - Player’s withdrawal is delayed.

Hi there..i have been informed by youre collegue to file a complaint here to my casino that is not listed here and to folow next steps at youre advice

Casino name is iwinfortune1.co

Username [hidden by Casino.Guru]

Been submited my withdrawal on 28th may and hasnt been processed...been contacted them everyday and keep getting same automated message and nothing is changed...i hope that i can get any help here....i have to mention that i sent them emails on support but there is completly ignored thank you

Dear Dracula506, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Iwinfortune Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share the screenshot of your withdrawal request?
• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi there!at first i have mentioned that casino name is iwinfortune1.co

As for kyc i passed succesfully.

I had an withdrawal before and have benn completed in 7 days on 3rd may to 9th may completed

The acumulated winning are from my deposits and didnt use any bonuses

Thank you very much for your reply, Dracula506. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Email sent to you thank you

This is what i get from them when i ask about my withdrawal....can i get any help?or advice.,thank you

Thank you very much, Dracula506, for your cooperation. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Dracula506,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite iWinFortune Casino representative to join this conversation.

Dear iWinFortune Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

I have to mention that after i still waiting for my withdrawal for soo long and contacting them about it yesterday i find out they closed my account for no reason so i cant log in to my account anymore and the live chat button disabled

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I dont think that is fair what they are operating...seem like a fraud organisation to me...after 7 week waiting for my withdrawal they have blocked me on website and didnt send me any email with the reason or any info about my withdrawal...been contacted again to tell me the reason atleast and they asked me to contact support by email and i have explained that i am waiting for a month for a response and then they give another email adress wich wasnt a real one...they are completly scam and i cant understand how they are online and how we can stop this..i could see many reviews similar as mine and i dont know how to make justice for this..this site should be shutted down

Dear Dracula506,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka Dubasova