The player from Manitoba is facing long processing times for three withdrawal requests of 700 each dated July 13, 14, and 15, which remain pending. Despite fulfilling all KYC requirements and receiving one payment, the delays and lack of valid explanations for the rejected requests cause frustration.
iWild Casino - Player's withdrawals are delayed.
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Current status
Waiting for Casino Guru to reply
6d 1h 9m 39s
iWild Casino
Safety Index 9.8 Very highCase summary
Discussion
Public
Public
4 days ago
Long processing times and limit to withdrawing.
Hi iWild,
Im submitting this complaint due to long withdrawal times and processing.
I have submitted 3 withdrawals dating from July 13,14,15 all three being 700 each and still have pending approval notification.
Current still have winnings unable to send for approval since the processing has not been done.
I have completed all the KYC requirements and have been in contact multiple times regarding these withdrawals but have just been given reasons that are not valid. I previously put in 2 requests during july 13 and had received one payment, but the other one has been pending for days. I do not understand why one withdrawal was processed but not the other? I also do not understand why it is taking so long when all the verification has been complete which also took days to do.
Please see to this problem as it has been the most frustrating.
Public
Public
yesterday
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Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iWild Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
