iWild Casino - Player's withdrawal request is delayed.

Hello, I've been waiting for over 48 hours for a $148 withdrawal, and for no reason, the withdrawal keeps being rejected. Customer service doesn't know why; they just keep telling me to try the withdrawal again. I've sent emails and haven't received a response in 48 hours. The casino isn't notifying me or communicating via email to clarify the situation or offer a solution on how to withdraw the money.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Dear RULYTON and Casino Guru,

Upon an additional inquiry, we have noted that a withdrawal attempt with MiFinity has been declined by the payment processor on May 29th. As such, the team has advised the player to attempt a withdrawal via any other available method as an alternative.

After this, the player has placed a withdrawal request and canceled it shortly after on three occasions. As such, the team was not able to process the withdrawal before it was canceled. The player has made the latest pending request on May 30th. We remind the player of the expected processing timeframes at iWild and kindly allow the team to process the request made. We wish to note that canceling and re-creating a request may cause delays in processing.

7.8. Withdrawal processing times depend on the payment providers and methods Players use. Usually it can take up to 72 hours but not limited. Once a withdrawal has been processed successfully and released, a time period will apply depending on the payment method being used.

Respectfully,

iWild Casino Representative.

Hello, I cancelled and restarted the withdrawal process because no information appeared when I tried to withdraw again. It didn't give me bank or account details, only my country. After that, I started playing and made a profit, which I then requested via Skrill on May 30th at 7:16 AM, since my bank transfer request was rejected twice. I hope the withdrawal is accepted, and I would appreciate your assistance. Thank you.

Dear RULYTON and Casino Guru,

The latest withdrawal has been processed by the team earlier today. We kindly ask the player to confirm if this request has been completed successfully and no errors were encountered on their end.

Currently, no other requests remain and all funds have been withdrawn from the player's balance.

Respectfully,

iWild Casino Representative.

Hi, I just received the money in my Krill account. Thank you very much to Casino Guru and Iwild for the service. I hope that in the future you will have faster processes and respond to emails more quickly. Otherwise, the online customer service is excellent and very friendly, but unfortunately, the slow processing is the biggest drawback. Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear RULYTON,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila