iWild Casino - Player's withdrawal process is delayed due to verification issues.

I would like to file a complaint regarding the way iWild Casino is handling my verification.

The casino requested screenshots from my Trust Wallet to verify my cryptocurrency deposit. They specifically asked for three pieces of information:

the transaction hash (TXID);

my LTC wallet address;

the casino’s receiving wallet address.

The problem is that Trust Wallet simply does not display all of this information in the way they demand.

The transaction hash is not shown directly in Trust Wallet. Instead, Trust Wallet provides a link that opens the transaction on the blockchain explorer, where the TXID can be viewed.

The casino’s receiving wallet address is only displayed in a shortened (cropped/truncated) form inside Trust Wallet. The application does not reveal the complete destination address after the transaction has been completed.

My own LTC wallet address is visible, and I have already provided everything that Trust Wallet actually makes available.

I have repeatedly explained these technical limitations to the casino. These are not documents that I am refusing to provide—they simply do not exist in Trust Wallet in the format the casino is demanding.

Despite this explanation, the casino continues insisting that I provide information which the wallet application itself does not display. This creates an impossible situation where I am being asked to produce evidence that I have no technical ability to obtain from Trust Wallet.

I believe this is an unreasonable verification requirement. A fair verification process should take into account how widely used cryptocurrency wallets actually function, rather than demanding information that is unavailable to users.

I respectfully ask Casino Guru to review this case and determine whether iWild Casino’s requests are reasonable, considering the technical limitations of Trust Wallet and the evidence I have already provided.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino suggested any steps you can take to verify your Trust Wallet deposit?
• Would it be possible for you to send the casino a video recording from your cryptocurrency wallet as proof of the deposit for verification?
• Have you contacted customer support via email to ask how you can verify your deposit? If so, please forward me all communication regarding this issue at veronika.f@casino.guru.
• Have all your other identity documents been reviewed and approved as part of the KYC process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika