iWild Casino - Player’s withdrawal is delayed and account issues persist.

Hi. I have been playing at the above casino for quite a while and something has changed over the past few months.

1. there 'contact us' links on there site do not work
2. they do not respond to emails sent to there support email account
3. any withdrawals just sit there saying being processed
4. I noticed that as soon as you have a withdrawal 'being processed' then there games start to perform in a strange way, you will never win another bonus or set of free spins, however if you cancel your withdrawal and go back to play the same games then all of a sudden you start to win free spins etc. I have done this more than 10 times on there site and it happens every time.

I think there site is running on some sort of auto pilot and you cannot chat to anyone. I currently have a withdrawal for €400 which has been sitting there for 48hrs without any sign of it being looked at.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you have experienced.

Unfortunately, issues concerning the functionality of the casino's website, the quality or availability of customer support, and perceived changes in game behavior fall outside the scope of matters we can investigate.

In relation to the delayed withdrawal, could you please clarify:

• Have you made any successful withdrawals from this casino before?
• Has your account been fully verified (KYC)?

Thank you for your understanding.

Best regards,

Attila

Thank you Attila for your speedy attention to this matter.

I am pleased to confirm that my withdrawal was processed today just after 3pm.

I would still like to know why none of there 'contact us' links don't work.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila