iWild Casino - Player's withdrawal is delayed.

First off i joined the casino because i wanted to play monopoly big baller, it Even said that people from denmark could play it on the site, and i look in the game and i could see it live, then I put money in the site and it dosent work, then I need to change GPS lokation or get an Vpn, but I have already had put in 1000 dkk then I needed to play for 3000 dkk so I had to risk the money and I played pass the 3000dkk and I tryed making a withdrawal 4 times now and still it gets canceled so please help me get My money out of this bad casino site

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iWild Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Have you passed account verification in the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear nicolaj666 and Casino Guru,

Upon a failed transaction on May 31st, we have contacted MiFinity for clarifications regarding the reasoning behind it. Earlier today, we have received the following information:

Please note we can confirm the transaction mentioned has been declined for the reason "DECLINED-INVALID-BENEFICIARY-DETAILS"

We advise you to refer back to the customer and review their Bank Account information, to ensure they have provided you with the correct banking details.

Once reviewed, please re-submit the transaction with a fresh Trace ID.

As such, we kindly ask the player for follow the suggested steps and re-create the request with correct information or use an alternative withdrawal method, if available.

Respectfully,

iWild Casino Representative.

Yes, I have access to the gaming account, and no, I had asked for it without a bonus because I always think that the bonus requirements are too high, and I have played for 3x the amount that had to be played for and have put in my IBAN account information, and I have seen this before on many gaming sites, they constantly reject it in the hope that you lose money by playing it up. And I have written to casino support every time I have tried to withdraw up to 6 times now and it just seems like a robot response, it is not taken very seriously.

They never have any problems receiving money on their gaming sites, but when they have to send it back they need so much information, it's really stupid.

Make sure never to put money on this casino, once money is in the casino they Will do everything, that they dont leave it again, they keep cancel My withdrawal, and put everything in there My bank name My iban My name adress everything! Sure they can take money from My card, but cant put money back on the same card, this is the biggest hustle site ever, and seriously only 3 options on bank transfers

9.8 safety on this site, this is not true !

Dear nicolaj666 and Casino Guru,

As we can see, the player has made changes in the "Bank Name" field of the provided information to the correct one, which has resolved the issue and allowed MiFinity to process the transaction. We hope that this has now resolved the ongoing concern and we kindly ask the player to confirm when the transfer is received.

At the moment, the player's balance is empty and no more pending withdrawals remain.

Respectfully,

iWild Casino Representative.

Dear nicolaj666 and Casino Guru,

We have made a follow-up inquiry, since the previous message was sent after our system displayed a "paid out" status, which is updated when the funds have successfully been accepted by the payment processor. It appears that afterwards, the transaction was still declined by MiFinity, with funds returned.

We are now awaiting details from the payment processor. We would like to again request the player to select a different method in the meantime, if any are available, while we are awaiting a reply.

Respectfully,

iWild Casino Representative.

Thanks to both parties for your replies.

Dear nicolaj666,

Please let me know how you wish to proceed with requesting a new payout using an alternative payment method or not.

Looking forward to your reply.

Dear nicolaj666 and Casino Guru,

After additional communication with MiFinity, we have received more details regarding the transactions that were declined. Here is the information we were provided by MiFinity:

"Please note we can confirm the transaction mentioned has been declined for the reason "Unknown creditor account"

We advise you to refer back to the customer and review their Bank Account information, to ensure they have provided you with the correct banking details."

Unfortunately, "unknown creditor account" may refer to several issues, including:

• incorrect IBAN/account number (missing or incorrect digits, incorrectly placed spaces)
• incorrect beneficiary name (does not match the name of the bank account holder, especially if special characters are present)
• incorrect bank/BIK/SWIFT (the name or identifier does not match the bank of the account holder)
• closed or inactive account (data entered belongs to an account not in service)
• customer's bank does not allow transfer type (bank blocks specific types of transfers, for example, international, in specific currency or SEPA Instant)
• routing/intermediary bank error (in international transactions, if used)
• incorrect account format (local account number entered instead of IBAN)

As can be seen, the list is rather vast in this case. As such, if the player does not have alternative withdrawal methods available, we can suggest the following ways to check for potential errors:

• contact the bank and request assistance so the bank themselves suggests specifically what must be entered, perhaps contacting MiFinity for more details
• provide us a PDF of their bank account details they are using for withdrawal to support@iwildcasino.com, so we may cross-check it against entered information and, if possible, contact MiFinity for further clarifications

Respectfully,

iWild Casino Representative.

Try to see all the information they suddenly need I have played on countless casino sites and I have never encountered a problem like this, I have added my credit card on their gaming site and transferred from my credit card, I have sent countless emails with my name address and IBAN and from my bank, and have shown them my direct transfer to their gaming site and all the time a new problem arises now it is the wrong email I am replying from because I came to register on their site with Sutminhavenisse@gmail.dk by mistake and my email is Sutminhavenisse@gmail.com

This is a typical phenomenon of a gambling site that does everything to cheat their customers! Where would a fraudster get my securities from!? With the same information with the same address, residence and country, same account number, same iban, you are the gambling site that does everything to make it more difficult! It is impossible to work with such incompetent people who cheat and deceive! Approve the withdrawal that I have been trying to get paid since last month! Everyone stay away from iWild casino!

Dear nicolaj666 and Casino Guru,

We wish to clarify that iWild does not conduct financial transfers themselves, as that task is carried by the payment processing partners, which in this case is MiFinity. Unfortunately, we are unable to influence their procedures in any way and may only relay information about the reasons for declined transactions. The aforementioned information may help us pinpiont the reasoning of the error in an effort to assist the player in withdrawals via MiFinity. Unfortunately, we are yet to get a note regarding possibility of using any alternative methods by the player, which may work better, as their rules may differ from MiFinity's.

Respectfully,

iWild Casino Representative.

You guys are completely ridiculous, can't even pay out 1188 dkk, that's only 159 euros that they do everything to keep 🤣 it really shows how desperate you are to cheat and deceive people! 🤣

And they have send me this like 7 times now look how desperat they Are too keep the money

Stay away from this gambling site Iwild casino they are totally impossible to work with they waste your time and give you brain hemorrhages and keep your money because they are the biggest scammers there are!

They want me to close down My account and make New one with the right email and if I do that then the money is gone how stupid do you think that I am

I send this in many times and still you use that same line the bank information i send is from 2016 pdf file it was because you wanted something with an adress and then I send this in and its still not good enough you guys Are so full of shit

This is 2026 offcourse i got 3 New cards since then and I send this in because it My New iban and in the top is the same card number that I put in money on your site !

And you just use excuses all the time then I cant give you My right name omg

I send in All information and still nothing is good enough wrong e-mail wrong name wrong iban well all I got is time and I Will show the world that they should never be apart of your hustle site and this long treatment well it is nothing to do with support, but about a war because now you have stolen My money because you aint Even trying to get Them back to me, you only make excuses all the time in a month now, and that is robbery, so every platform i come about i Will make sure nobody goes into your scam casino

And this is proof that I put money into your site from my bank And card

Dear nicolaj666 and Casino Guru,

We wish to note that the banking information the player sent to us recently differs from what is provided in this public thread. As such, due to conflicting information, we wish to request the player once again to specify which banking information is current and is being used to attempt withdrawals at iWild, so we can attempt to pinpoint an issue.

We note that providing information from an outdated account would not help in this regard. Our request does not constitute a KYC verification, as such we would not need the same information provided for the purposes of KYC, if it was sent prior. We would require, current, up to date, banking information, linked to the account a withdrawal is attempted to. This information can be sent to support@iwildcasino.com. Please ensure the information contains all the data that is entered in relevant withdrawal fields, such as IBAN/bank name/BIK/name/etc.

Respectfully,

iWild Casino Representative.

Now you got a updated bank information from 2026 so what is your excuses now ?

Dear nicolaj666 and Casino Guru,

We have received the up to date information from the player, which relates to the bank account the transfer is being attempted to. We have now sent this data to the payment processing partner to investigate potential causes for the error more specifically and will update the player as soon as possible.

Respectfully,

iWild Casino Representative.

this is all the proof i need to give so now transfer My withdrawal!

Dear nicolaj666 and Casino Guru,

In the meantime, as we are encountering issues with MiFinity transfer with the player, we must note that at the moment we can only offer a solution to request withdrawal to card, which should currently be available to the player. As such, we kindly ask the player to avoid using MiFinity and request a transfer via card in their withdrawal tab.

Respectfully,

iWild Casino Representative.

That is the only thing i Been trying to get money back into My card i havent tried anyone Else and still I dont get My money. And look another excuse

Dear nicolaj666 and Casino Guru,

We are happy to confirm that, after selecting an alternative withdrawal method, as advised, the funds have been withdrawn successfully on our end. We kindly ask the player to confirm that the funds have reached them. At the moment, we have not received further updates from MiFinity regarding the error and, since we have not found any reports from other players, we believe this is an isolated incident and kindly suggest the player to avoid this method for transactions at iWild and utilize available alternatives. We thank the player for their cooperation.

Respectfully,

iWild Casino Representative.

Dear nicolaj666,

Have you received the payout to your bank account/wallet as the casino asserts?

Please let me know.

Dear nicolaj666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru