The player from Finland encountered issues with depositing funds at Wild Casino. After initially depositing 20€, the funds did not arrive, and despite a second attempt that led to a total deduction of 60€, her balance remained 0€. She sought to cancel her registration and receive her money back. The complaint was closed due to the player's lack of response to inquiries and reminders, which prevented further investigation or resolution at that time. The player was informed that she could reopen the complaint if she wished to continue communication.
iWild Casino - Player's deposits are delayed and account is unresponsive.
Closed
Our verdict
Player stopped responding
Amount: €60
iWild Casino
Safety Index:Very highCase summary
Discussion
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1 month ago
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1 month ago
Dear Pale74,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards
Petra
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1 week ago
Dear Pale74,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
