iWild Casino - Player's deposit has been delayed.

I deposited the money normally. on Thursday 26/03. They were removed from my bank account, but the money was never credited to my casino account. The casino told me that the transaction was canceled. However, the transaction was completed normally and finalized on 30/03, as I am sending you in the attached document. Honestly, nothing like this has ever happened before, apart from the terrible problems that this casino has and I can list them for you whenever you want.

Thank you very much

Nikos S***

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress.

Thank you for your understanding.

Best regards,

Kristina

Dear nikossotos and Casino Guru,

We kindly ask the player to check to provided information as the system is not able to locate an account with the provided email address.

Respectfully,

iWild Casino Representative.

Dear nikossotos and Casino Guru,

We were able to locate the player's account with the new information and made an inquiry with the payment processing partner. The deposit was marked as cancelled in our system due to expired timeframe, after which the funds normally automatically return to the player. With the additional information provided, due to a technical error the funds were frozen in processing during this time. Upon locating this, the payment was released and added to the player's balance successfully.

If the issue happens in the future, we suggest players contacting our support team and provide a bank statement for the day in question, which can be forwarded to the Financial Department for prompt investigation of the matter.

Respectfully,

iWild Casino Representative.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear nikossotos,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina