The player from Japan faced issues with KYC verification not being approved despite having submitted a residence certificate and tax payment certificate three weeks prior. Efforts to resolve the matter had been unsuccessful. The Complaints Team engaged with the casino, which ultimately confirmed that the player's withdrawal request was under review. After persistent follow-ups, the player confirmed that a partial withdrawal of 800 euros had been received, and ultimately, the remaining amount was successfully withdrawn. The complaint was marked as resolved.
iWild Casino - Player's account KYC verification is delayed.
Resolved
Our verdict
Case closed
Amount: €3,768
iWild Casino
Safety Index 9.8 Very highCase summary
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