The player from Greece believed the casino was illegal and experienced issues with game operations, lack of communication, and failure to implement deposit limits. He had requested a permanent account blocking but had not received a response. The casino confirmed the account was closed, treating the complaint as confirmation, and stated no formal self-exclusion had been declared. The failed withdrawal was explained as declined by the payment provider, with the player informed and able to resubmit. It was concluded that claims of game manipulation and altered RTP were unsubstantiated and, with the account closed and no evidence of withheld funds, the complaint was rejected and the case was closed.
iWild Casino - Player’s account blocking request is ignored.
Closed
Our verdict
Unjustified complaint
Amount: €2,000
iWild Casino
Safety Index:Very highCase summary
Discussion
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1 month ago
Translation
This casino that is not on the map I consider to be illegal and interferes with the operation of the games. It does not have a chat function, it rarely responds and I have set deposit limits and there is no implementation. I have requested a permanent blocking of my account and I have not received a response. It is the same scam as the electric wins casino.
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Biskoto,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
First, I’d like to clarify the difference between account closure and self-exclusion:
- Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
- Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).
Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected].
Regarding the legality of the casino, please note that we at Casino Guru don’t deal with complaints related to licensing regulations and policies. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of the rules.
Thank you in advance for your cooperation.
Best regards,
Veronika
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1 month ago
Translation
https://iwildcasino.io/ the casino with this link after consecutive deposits of 2000 euros has not made a win over 100X I am a connoisseur and I know when a casino is working properly. The games suddenly slow down, stop completely or I have no access again. The bonuses of all benefits pay 0 euros or under 10X. There is no RTP and they try to constantly ask for deposits
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1 month ago
Dear Biskoto and Casino Guru,
We can confirm that the player has sent several requests to close the account previously. However, unfortunately, player stopped short of confirming of this action, which is usually requested via email or live chat from the team.
Player's account has been now closed as we will treat this complaint as their confirmation. We also wish to reiterate that no declarations of addiction were ever made by the player to iWild.
Chat features may be temporarily restricted to the player due to regular verbal abuse towards live chat agents, breaching rules of conduct. Email communication is open to the player at all times.
Additional details on this case have been forwarded to Casino Guru via email.
Respectfully,
iWild Casino Representative.
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1 month ago
Translation
There is addiction when a player loses money and the casino simply functions as a collection agent without offering any entertainment and there is never any control in the casino that over 20 deposits did not bring a win over 100X. You are not ashamed that games on repeated bonuses do not make a single win, not even one and you blame anyone who dares to judge you. I hope that at some point all the casinos on the internet that defiantly take their customers' money will be closed and the players will be compensated. You are the scourge of casino entertainment. I will ridicule you on all the forums with videos of what I say here. For refusing to withdraw my 300 euros and returning the money to my account without my own choice, no talk. You are too young to judge the world through your greed. Thieves who will pay someday because everything is borrowed in life.
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1 month ago
Dear Biskoto and Casino Guru,
The mentioned withdrawal from December 3rd has failed due to a decline from the payment provider, of which the player was informed. They were welcome to resubmit the request via the same or different method, as a withdrawal via another method has successfully processed just a few days prior.
Respectfully,
iWild Casino Representative.
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1 month ago
Translation
Thank you for just learning the reason. Continue to be a perfect casino for yourself and for the rating you paid here. I will not bother further here you will find me in front of you on social and youtube forums where I will explain how the results of the games are altered mainly in bonuses.
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3 weeks ago
Dear Biskoto,
Thank you for your replies.
After carefully reviewing the case, we are unable to proceed further with this complaint.
The casino has confirmed that the account has now been closed, and based on the information provided, no formal self-exclusion due to gambling addiction was declared prior to the closure request. As explained earlier, losing money or being dissatisfied with game outcomes does not in itself constitute a declaration of gambling addiction, nor does it impose self-exclusion obligations on the casino.
Regarding the alleged game manipulation, altered RTP, or guaranteed winning expectations (such as wins over a certain multiplier), these claims are speculative and cannot be verified. Casino Guru is unable to act on accusations that are not supported by objective evidence. Game outcomes, including bonus rounds, are random by design, and the absence of specific wins does not indicate interference.
As for the failed withdrawal, the casino has clarified that it was declined by the payment provider and that the player was informed and able to submit a new request. This explanation aligns with standard payment processing procedures, and no proof of withheld funds has been provided.
For these reasons, we consider the matter closed and will be rejecting the complaint.
Best regards,
Veronika
Casino.Guru Team
