iWild Casino - Player’s account blocking request is ignored.

This casino that is not on the map I consider to be illegal and interferes with the operation of the games. It does not have a chat function, it rarely responds and I have set deposit limits and there is no implementation. I have requested a permanent blocking of my account and I have not received a response. It is the same scam as the electric wins casino.

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Dear Biskoto,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected].

Regarding the legality of the casino, please note that we at Casino Guru don’t deal with complaints related to licensing regulations and policies. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of the rules.

Thank you in advance for your cooperation.

Best regards,

Veronika