iWild Casino - Player is requesting a refund of the deposits he made after requesting account closure.

Hello,

Despite repeated requests over several weeks, and now also with reference to my gambling addiction, my account has finally been blocked.

Since the last emails about the account being blocked, I have deposited 4750 euros.

There are no time limits after 60 minutes; you can deposit an unlimited amount, and self-exclusion is not possible. Because of this, I deposited more and more money. Furthermore, this arrangement is not subject to German law, and I've seen that it's not legal in Germany either.

For this reason, I would like the 4750 euros back.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify when you first requested to have your account closed due to gambling addiction and when exactly the casino closed your account?
• Please forward me your account closure requests as complete, original emails, along with the casino's responses, at veronika.f@casino.guru.
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents to the casino for verification?

Please note that we at Casino Guru do not deal with complaints related to licensing regulations or regulatory policies. I understand your point; however, unfortunately, we are not in a position to assist you with this matter. We are an independent online casino database that acts as a mediator in resolving disputes between players and casinos. We have no authority to enforce regulatory requirements or determine whether a casino's rules comply with applicable licensing regulations.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika