The player from Italy reported that the casino's website went offline on August 8, 2025, coinciding with his withdrawal request. He heard conflicting reasons for the downtime, including technical issues and system updates, and expressed concern about potential delays in processing withdrawals based on other complaints he had read. The Complaints Team attempted to assist by requesting further communication from the player and extending the inquiry period. However, due to a lack of response from the player, the complaint was closed, with the option to reopen it in the future.
iWild Casino - Player faces withdrawal delay due to website closure.
Closed
Our verdict
Player stopped responding
Amount: €370
iWild Casino
Safety Index:Very highCase summary
Discussion
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7 months ago
the website went offline since Friday August 8 2025
around 16:00 UTC
until cant access the website they say they are fixing an technical issues.. other say they are updating the system.
strange because this all happen when i request an withdrawal.. coincidence?.
i read another complaint same like this
that they stalling/delaying any withdrawal transaction..
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7 months ago
Hello,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with iWild Casino. Upon review of your complaint, it appears the casino website is currently undergoing maintenance. Such occurrences are not uncommon. We recommend waiting a few days to see if the site returns to normal operation.
Additionally, to gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Could you please provide the exact date your withdrawal request?
- Have you had any successful withdrawals with this casino, please?
- Have you accumulated your funds with the help of bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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Stay safe.
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7 months ago
hello.
- the exact date of withdrawal is
August 8 2025
around15:30 UTC
- i tried it before to withdraw but the same problem. it took so long to processed until i cancel and play and lost
- the fund i withdraw is from my cashback from my last deposit.
pls contact this casino. .they are not responding on my messages.
thank you in advance
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6 months ago
Hello,
thank you for your reply.
Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
Looking forward to your reply.
Katarina
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6 months ago
Dear Xpeke,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
