The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team had informed him that delays might occur due to pending KYC verification or high withdrawal volumes, suggesting patience while the casino processed the request. The issue had since been marked as resolved by the player, indicating that the withdrawal was eventually processed.
iWild Casino - Player claims that payment has been delayed.
Resolved
Our verdict
Case closed
Amount: €400
iWild Casino
Safety Index:Very highCase summary
Discussion
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5 months ago
On August 8, 2025, I requested a withdrawal of €400 from my casino account. The next day, the website went into "maintenance" for 5–6 days. After the site came back, I contacted support multiple times asking about my withdrawal status. The only response I kept receiving was to "wait," without any proper explanation or timeline.
This is my first withdrawal request from this casino. I have not used any bonuses, and I have not been asked to complete KYC. There should be no restrictions preventing the withdrawal.
I also sent follow-up emails to the support team, but they have since stopped answering me completely.
I find this delay frustrating, unprofessional, and unacceptable. Using "maintenance" as a reason to hold a player’s funds is not trustworthy.
I kindly request assistance to resolve this issue and to have my withdrawal of €400 processed without further delay.
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5 months ago
Dear player,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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5 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear player,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Dominika
