iWild Casino DE - Player experiences delayed payout.

Hallo, mich trifft dasselbe Schicksal wie die anderen Spieler. Das Casino verzögert die Auszahlung in der Hoffnung das ich die Auszahlung abbreche und das Geld verspiele.

Das Casino wirbt mit schnellen Auszahlungen. Von einer direkten Auszahlung bis zur Bearbeitung von 24 bis 48 Stunden. Die 48 Stunden sind abgelaufen und es kommen immer dieselben faulen Ausreden.

Ebenso sagt der Support ich muss mich nicht verifizieren aber jeder Spieler muss sich verifizieren. Das Casino zögert das ganze weiter hinaus. Ich verstehe nicht wie das Casino so positiv bewertet werden konnte!

Dear Kronos1995,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

• Could you please provide the exact date your withdrawal request?

Thank you in advance for your patience and understanding.

Best regards,

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hallo Katarina,

vielen Dank für deine schnelle Antwort.

Die Auszahlung wurde am 06.9.2025 in Auftrag gegeben. Das Casino wirbt mit einer sehr schnellen Auszahlung die maximal 72 Stunden dauert. Viele Auszahlungen sollen aber sofort bearbeitet werden, so wirbt das Casino. Die 72 Stunden sind längst vorbei.

Ebenfalls sagt man mir seit Samstag die Auszahlung ist fast fertig und ich brauche noch etwas Geduld. Das höre ich jeden Tag.

Das Casino verstößt gegen seine eigenen AGBs und lügt mich auch dabei an. Anhand der vielen offenen Beschwerden bei Casino Guru sieht man ja, dass das Casino bewusst die Auszahlung verzögert.

Dear Kronos1995 and Casino Guru,

Thank you for bringing player's concern to our attention.

After an additional check, we have established that the player has canceled their withdrawal requests and has used the funds on their wallet for gameplay. At this moment, no eligible withdrawable funds remain on their wallet.

Respectfully,

iWild Casino Representative.

Hello Kronos1995,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear iWild Casino,

thank you for your message and update.

Dear Kronos1995,

could you please confirm whether you have used your funds in a gameplay?

Looking forward to your reply,

Katarina

Dear Kronos1995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru