The player from Spain deposited 100 euros into Ivybet Casino and won 1037 euros, but after submitting the required documents for withdrawal, he discovers that the website is no longer accessible.
IvyBet Casino - Player's account is closed and unable to withdraw winnings.
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Current status
Waiting for player to reply
6d 19h 54m 38s
IvyBet Casino
Safety Index:HighCase summary
Discussion
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Public
20 hours ago
Translation
I deposited 100 euros into the ivybet casino, had winnings of 1037 euros, and made the withdrawal after sending all the documentation to verify the bank account and the user account. To my surprise, today I logged in to check the status of the withdrawal and the website no longer exists.
Automatic translation:
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4 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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4 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
