The player from Hungary had deposited 9729 HUF into the casino via Skrill, but the funds were not credited to his account despite receiving a confirmation email from Skrill. He had reached out to the casino, but they had advised him to be patient without resolving the issue. The issue was later resolved, and the player confirmed that he had received the funds. The complaint was marked as 'resolved' in our system.
IvyBet Casino - Player is facing a delayed deposit issue.
Resolved
Our verdict
Case closed
Amount: 9,729 Ft
IvyBet Casino
Safety Index:HighCase summary
Discussion
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Public
4 months ago
I deposited 9729 HUF into this casino with Skrill, Skrill immediately deducted the money from my account and I received a confirmation email, but the casino did not credit my money. I wrote to the casino in chat, but they just shook me off and told me to be patient, please help.
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4 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Dominika
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Thank you for your patience, and stay safe.
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4 months ago
Dear player,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
