IviBet Casino - Withdrawal of player's winnings has been delayed.

Ciao a tutti,

Ho depositato e giocato su questo casinò senza mai avvalermi di bonus, incrementando progressivamente le puntate alle slot machine. Dopo aver ottenuto una vincita consistente, ho richiesto il mio primo prelievo di 4000€, ma da quel momento il processo è stato estremamente complicato. Ogni volta che cercavo di prelevare, mi venivano richiesti documenti diversi, i quali venivano puntualmente rifiutati per vari motivi (non conformi, insufficienti, richiesta di nuovi documenti, ecc.), rendendo l'intero processo frustrante.

Finalmente, l'ultimo documento richiesto è stato approvato, ma la mia richiesta di prelievo è ancora in sospeso e non ho ricevuto alcuna comunicazione dal casinò. La somma che ho vinto è di 82.454€, e leggendo alcune recensioni negative e notando il punteggio discutibile su CasinoGuru, inizio a preoccuparmi.

Spero possiate darmi qualche consiglio su come procedere per ricevere quanto mi spetta.

Vi ringrazio in anticipo per qualsiasi supporto possiate offrirmi.

Dear Renegade99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Ho appena ricevuto due prelievi da 4000€. Tuttavia, vorrei lasciare il reclamo aperto fino alla fine.

Questa settimana sono riuscito a prelevare 16.000€. Per ora tutto procede regolarmente.

Il reclamo può essere chiuso, grazie.

Dear Renegade99, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru