IviBet Casino - Player’s withdrawal is delayed due to verification issues.

My winnings withdrawals ask me. Proof of deposits if I am requesting where I make the transfers to the platform, I don't know why they give such a shit about that fucking Ivibet casino, I send them a proof that they ask me for and the other one they ask me for, I never get the time, I never requested it, I don't know why I'm giving it shit. So much bullshit, I just want my money that I earn and that's it.

Dear cosber1992,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with IviBet Casino.

Please be advised that all communications should be professional and respectful. Abusive language and profanity are not permitted.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Do I understand correctly that this proof of deposit is the only thing casino is demanding in order to release your funds, please?
• Have you ever had any successful withdrawals at this casino, please?
• Have you utilized bonuses to accumulate your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

They are not delays look how do you want me to send you a receipt if it doesn't exist that's why I sent you all that information screenshots so you can look closely and check your work well my bank account I have checked the transactions over and over and none of those hours are there now tell me how do you want me to send you the receipt if it doesn't exist now I also requested my withdrawal where I have already made withdrawals from my Santander account that is already verified and neither and another how do you want me not to get like this if with problems I deposit to win and I win and they don't want to give me my winnings tell me you know that to be compatible I hope and if put yourself in my place okay if I accept my behavior but see the work it cost me to go to the bank for my Santander card thinking that it would be easier ay why is it already verified and see that always no I don't understand what you want if I have already made withdrawals from ai and with my verified account now I am going to MAKE one more deposit so you can see how it reaches the platform without problems but to withdraw how do they make the motion

Dear cosber1992,

Thank you for your messages. I apologize for the delayed response. I was on sick leave and unable to reply.

To facilitate the progress of your case, please provide concise answers to the following questions.

• Do I understand correctly that you did not find the deposit they were asking for in your bank statement, please?
• Could you please clarify what games have you played at this casino? Slots, crash games, sports betting....?
• Have you utilized bonuses to accumulate your winnings?

Looking forward to your reply,

Katarina

Dear cosber1992,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru