IviBet Casino - Player's withdrawal is delayed and support has not responded.

I am trying to get paid KYC is ok

nobody answers to the support emails

I get an email that withdrawal is ok and will be processed and suddenly the money returns back to my account without any other explanation

tried another card I get an error message.

tried with bank it says this payment is blocked

tried with crypto again nothing

3 mails to the support never answered and one at the complaints never even responded again

please help

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please clarify if you currently have any pending withdrawals?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I got a playment years ago

no bonus or what so ever I have a pending withdrawal of 1200 euros which is all the time cancelled with no reason they don’t answer to me how am I gonna receive my money

I just get the confirmation email and afterwards the money comes back to my account

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear dannybgr12345,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina