IviBet Casino - Player's winnings have been confiscated.

I am submitting a complaint regarding Ivibet casino due to confiscation of winnings, account suspension without notice, and lack of evidence for the casino’s actions.

On 17.04.2026 at 19:46:43, I deposited 50 PLN via BLIK and played normally for three days. On the same day, I submitted my first withdrawal request of 4000 PLN, which was confirmed by email.

On 18.04.2026, I submitted multiple additional withdrawal requests (640 PLN, 1700 PLN, and higher amounts up to 16,000 PLN). However, only the first withdrawal received email confirmation, while others did not, despite being successfully submitted.

After reviewing the terms, I noticed a daily withdrawal limit of 4000 PLN, so I cancelled larger withdrawals and kept smaller ones pending.

On the third day, my account was suddenly suspended without any prior notice or email explanation. I discovered this only via live chat, where I was informed that my account was suspended by casino management.

At the same time:

I could no longer access games or make deposits

No reason or evidence was provided for the suspension

Despite this, I was still able to submit withdrawal requests

Due to concern about losing access to my funds, I also submitted additional withdrawals via cryptocurrency (4000 PLN and 40,000 PLN).

The casino later justified their actions by referring to a "technical error," but:

No evidence was provided

No game logs or provider confirmation were shared

Gameplay was normal across multiple providers

No errors or warnings occurred during the gaming session

Additionally, the account restriction happened without any prior notice, and no email was sent informing me of the suspension.

I believe the actions taken by the casino are inconsistent and lack transparency, especially since gameplay was allowed to continue normally and winnings were only disputed after withdrawal requests were made.

I request full payment of my legitimate winnings and completion of all withdrawal requests, as no evidence of any technical error affecting my gameplay has been provided.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please confirm whether you currently still have access to your account?
• Did you accumulate your winnings with or without an active bonus?
• Could you please advise whether the confiscated winnings originate from a jackpot win?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila