IviBet Casino - Player's winnings have been confiscated.

Son unos estafadores de manual, esta página es un scam.

Me pidieron mil cosas para verificar, les he enviado todas: dos facturas, dos identificaciones distintas (dni y carnet conducir), selfies con dni, selfie con un codigo escrito en papel que ellos me pidieron...), de todo!

les envie todo perfecto, y siempre me estaban rechazando el retiro.

de repente me llega un email que segun ellos "he incumplido los terminos" y que me confiscan el dinero!! solo me han dejado retirar el ultimo deposito, el resto del dinero se lo han quedado!!

me han robado sin motivo!!

nunca he estado registrado antes en esta casa de apuestas jamas, nada de nada. no he incumplido ningun termino, me han robado porque son una auténtica estafa

Dear MLopez,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. To better assist you and investigate your case thoroughly, could you please provide us with some additional information?

• Have you received any specific details from the casino about the alleged "breach of terms"? If so, please forward me the email you received from the casino at veronika.f@casino.guru.
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports only?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Dear MLopez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

pero si ya os contesté y envié la información al correo! el 18/06 con los documentos requeridos y las preguntas respondidas.

os vuelvo a responder por aqui y por favor revisa el email del 18/06

¿Ha recibido información específica del casino sobre el supuesto incumplimiento de las condiciones? De ser así, por favor, reenvíeme el correo electrónico que recibió del casino a veronika.f@casino.guru .

Está enviado desde el 18-06. Me han dicho que he incumplido los términos, sin decirme ni cual ni por qué.

¿Acumulaste tus ganancias con o sin bono?

Sin bono

¿A qué tipo de juegos jugabas? ¿Tragamonedas, casino en vivo o solo apostabas en deportes?

casino en vivo y deportes

hola????

me podeis ayudar o no?

necesitais que os mande los documentos de verifiación que les envié?

Thank you for your email.

Based on the message you received from the casino, it appears there were some issues with your verification process that led to the closure of your account.

Could you please confirm whether you registered using your correct personal details, including your full name, address, and date of birth?

Also, have you used only your own payment methods to make deposits?

Kindly forward the documents you submitted to the casino for verification to veronika.f@casino.guru.

Thank you for your patience and cooperation.

hola!

la verificación la hice completa, les voy a decir todo lo que envié:

dni delante y detras

factura 1

selfie con dni

factura 2

carnet de conducir

selfie con dni y codigo apuntado en un papel que ellos previamente me mandaron

si eso no es verificar la identidad?!?!?!

todos los datos fueron correctos de registro y por supuesto que usé un metodo propio de pago, de quién si no?

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear IviBet Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear all,

Thank you for your patience while we’ve been reviewing this case.

We would like to inform you that all relevant evidence has been submitted directly to Pavel for his review and evaluation.

We appreciate your cooperation in helping to resolve this matter transparently and fairly.

Best regards,

IviBet Casino

MLopez, we have received sufficient proof from the casino that confirms that you had created multiple accounts.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.