The player from Spain had transferred 11€ to the casino, but the funds were not credited to his casino account despite being deducted from his bank. We had advised the player to contact his payment provider for an investigation, as the casino could not intervene in this case. We also had requested further information from the player and extended the complaint timer by 7 days. However, due to the lack of response from the player, we had to reject the complaint. The resolution remained pending as the player could choose to reopen the complaint at any time.
IviBet Casino - Player's deposit is not displayed in account.
Closed
Our verdict
Player stopped responding
Amount: €11
IviBet Casino
Safety Index:Above averageCase summary
Discussion
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1 year ago
Translation
I've made a bank transfer of 11€ and it's not showing up, but it's been deducted from my bank
Automatic translation:
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1 year ago
Dear danitnt078,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to [email protected].
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
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1 year ago
Dear danitnt078,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
