The player from Brazil reports account closure and balance confiscation by Ivibet, totaling R$1,603.56, due to unsubstantiated claims of fraudulent activity. He did not use any bonuses, only played with his actual deposits, and demands proof of the alleged wrongdoing or full reimbursement of his balance.
IviBet Casino - Player’s account is closed and funds confiscated.
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Waiting for Casino Guru to reply
5d 11h 39m 31s
IviBet Casino
Safety Index:Above averageCase summary
Discussion
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Public
3 days ago
Translation
Dear Casino Guru team,
I request your mediation in a case of account closure and balance confiscation by the Ivibet platform, which occurred now in March 2026. My account was closed under the general allegation of "fraudulent activity", without any proof or details of the alleged infraction being presented to me.
I would like to highlight the key points of my case:
Amount in dispute: The total amount wrongly withheld is R$1,603.56.
I didn't use any bonuses: I played strictly with my real deposit balance. There was no use of welcome bonuses or any other promotion that would justify withdrawal restrictions.
Games used: My activity was limited to sports betting and the Bac Bo live casino game.
Impossibility of Fraud: As Bac Bo is a live dealer game with physically generated results, there is no technical means for a player to manipulate the results.
Lack of Transparency: Ivibet confiscated my legitimate profit without specifying which rule was violated, which I consider to be an abusive practice.
In view of the above, I request that Ivibet provide concrete proof of the alleged irregularity to this mediation team or, in the absence of proof, make full payment of my balance of R$1,603.56.
Automatic translation:
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please specify whether you have passed the full KYC verification at this casino, or at least submitted any identity documents for verification?
- Have you filled out your casino profile using your true and complete personal information?
- Were your winnings generated solely from the Bac Bo game, or did you also win something from sports bets?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
