IviBet Casino - Player's account has been closed and winnings confiscated.

My account at iViBet was suddenly closed, and all my winnings were confiscated. The casino claims that my account was involved in "payment fraud", but this allegation is completely groundless.

Here are the facts:

1. All deposits were made using my own personal debit/credit card issued in my full name.
2. I have never initiated any chargebacks or payment reversals.
3. I have requested proof or evidence of the alleged "payment fraud" multiple times via email. The casino continuously refuses to provide any evidence and only responds with automated generic templates stating their decision is final.
4. The casino refunded my last 5 deposits, but unfairly confiscated my legitimate winnings without giving a valid reason or proof.

I am fully prepared to provide bank statements proving ownership of the payment method used. I request CasinoGuru's assistance in mediating this dispute and helping me receive my withheld winnings.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made all your deposits using the Revolut account shown in the transaction statement you attached to your complaint?
• How many deposits have you made into this casino, when exactly did you make them, and in what amounts?
• Do any of the people you exchanged money with through your Revolut account also play at Ivibet Casino?
• Please forward me all communication between you and the casino's customer support regarding the closure of your account to veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika