IviBet Casino - Player's account has been closed and winnings confiscated.

My account at iViBet was suddenly closed, and all my winnings were confiscated. The casino claims that my account was involved in "payment fraud", but this allegation is completely groundless.

Here are the facts:

1. All deposits were made using my own personal debit/credit card issued in my full name.
2. I have never initiated any chargebacks or payment reversals.
3. I have requested proof or evidence of the alleged "payment fraud" multiple times via email. The casino continuously refuses to provide any evidence and only responds with automated generic templates stating their decision is final.
4. The casino refunded my last 5 deposits, but unfairly confiscated my legitimate winnings without giving a valid reason or proof.

I am fully prepared to provide bank statements proving ownership of the payment method used. I request CasinoGuru's assistance in mediating this dispute and helping me receive my withheld winnings.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made all your deposits using the Revolut account shown in the transaction statement you attached to your complaint?
• How many deposits have you made into this casino, when exactly did you make them, and in what amounts?
• Do any of the people you exchanged money with through your Revolut account also play at Ivibet Casino?
• Please forward me all communication between you and the casino's customer support regarding the closure of your account to veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

• all deposits were made through my revolut account
• I made 9 deposits in total: €10, €90, €46, €49, €51, €36, €100, €100, €35, €37
• One person (N**a) plays on ivibet and she recommended the casino to me at work.
• I am forwarding to email.

Thank you for your emails and for your responses to my questions.

• Am I correct in understanding that you deposited money into this casino between 15 and 18 July?
• Did you use the funds that your colleague N**a sent you to make an immediate deposit into your casino account?
• Did you both exchange funds with each other and then use those funds in both of your casino accounts?
• What types of games did you play at this casino? Is there any possibility that your colleague N**a played the same games as you?

1. yes you understand correctly
2. No, the funds we transferred were not used to top up the account.
3. no the money that was exchanged was not used to top up the account
4. I only played odds bets. No slot machines. I don't know what games N**a plays, we didn't talk about that.

Dear Juro2811

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Please note that if the matter becomes solely about sports betting, we regret to inform you that we won't be able to assist you, as we do not have a department that handles such issues.

Hello Juro2811,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite IviBet Casino to join the conversation.

Dear IviBet Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me via email at michal.k@casino.guru for an independent review.

Thank you in advance.

Dear all,

We've privided Michal via emai with all the evidence regarding this complaint.

Best regards,

IviBet Casino

Dear IviBet Casino Team,

Thank you for your email. I have replied with some additional enquiries and I look forward to your response.

Dear Juro2811,

I have also contacted you via email with some additional questions regarding this matter. I would kindly ask you to review them and provide the requested clarification at your earliest convenience.

Hi Michael,

I sent you the answer to your questions by email. michal.k@casino.guru

thank you

Dear Juro2811,

Thank you for your email and for the information provided. I have responded with some additional questions and clarifications and look forward to your reply.

Hello,

I sent the answer to your email.

thank you

Dear Juro2811,

Thank you for your email. A reply has been sent.

Dear IviBet Casino Team,

I would appreciate your response to my earlier email at your earliest convenience.

Dear Michal,

We've responsed via email.

Best regards,

IviBet Casino

Dear IviBet Casino Team,

Thank you for your email. I have shared my thoughts and understanding of the situation, and I look forward to hearing your response.

I remain hopeful that we can find a mutually satisfactory way to resolve this matter for all parties involved.

Dear Michal,

We've responsed via email.

Best regards,

IviBet Casino

Dear IviBet Casino Team,

Thank you for your email. I have replied with some additional questions and am awaiting the requested evidence. Once received, it should provide me with a clearer and more complete understanding of the situation.

Thank you in advance for your cooperation.

Dear Michal,

We've responded you via email.

Best regards,

IviBet Casino

Dear IviBet Casino Team,

Thank you for providing all the information and evidence regarding this matter.

Dear Juro2811,

After gathering and carefully reviewing all the information and evidence provided by both parties, it has been confirmed that the casino acted in accordance with its rules.

While I acknowledge the explanations you provided via email, they do not sufficiently address or explain the rule violations identified by the casino's security team.

It was confirmed not only that you received funds from other individuals – who were also active players at the casino – and subsequently deposited them, but also that there were identical or strikingly similar betting patterns between the accounts. Taken together, these circumstances constitute a violation of the casino's applicable rules.

As an independent mediator, I have thoroughly reviewed the available evidence and find that the casino rightfully acted in accordance with its Terms and Conditions, to which you agreed when opening your account.

Consequently, this complaint will now be rejected as Unjustified.

You certainly have the right to disagree with this conclusion and may contact the casino's licensing authority or any relevant body in your jurisdiction if you believe you have grounds to do so. However, based on the evidence available, we are unable to provide any further assistance regarding this matter.

Should you pursue the matter further, please feel free to let me know of any decision issued by the relevant authority at michal.k@casino.guru.

I would also strongly encourage you to take the time to familiarize yourself with the Terms and Conditions of any casino you register with and to follow them carefully, as this can help prevent similar issues in the future.

Best regards,

Michal

Casino Guru