The player from Switzerland expressed severe dissatisfaction with Ivibet, claiming that after winning 10,000 CHF, his payout request was ignored and his account was blocked. He criticized the absurd verification methods that made it impossible to withdraw his winnings despite providing official evidence of identity and deposits. He said he had completed the bonus wagering, then continued playing with real money, but the casino later cancelled his balance and reduced his winnings to 50 CHF. We reviewed the information and rejected the complaint because he was found to have threatened or actively pursued a chargeback of his deposits, which made further complaint handling impossible.
IviBet Casino - Player’s account has been blocked after winning.
Closed
Our verdict
Other
Amount: 10,000 CHF
IviBet Casino
Safety Index 3.8 LowCase summary
Discussion
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2 weeks ago
Translation
I strongly warn everyone against this disreputable casino! Anyone who wins here and wants to withdraw their winnings will experience pure arbitrariness. My experiences with Ivibet are shocking:
I won 10,000 CHF but it wasn't paid out. After I insisted on my right to a payout and took a break from gambling, my account has now been completely blocked by this company!
Ignorance of real evidence: The casino demands absurd verification methods that are technically impossible to fulfill with purely digital cards.
Official Swiss bank statement rejected: Although I sent all the evidence in the form of an official Swiss bank statement – which confirms my name, the exact card number and the deposits made in black and white – this was ignored.
Pure fraud: Artificial obstacles are erected solely to get players' money and keep their winnings.
Anyone who deposits money here will be scammed and will never see their money again. Stay away from Ivibet!
Automatic translation:
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1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IviBet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you clarified to the casino that you deposited with a virtual card?
- Has the casino provided any explanation about why your bank statement was rejected?
- What was the format of the bank statement you provided to the casino during the verification process?
- Is your player's account accessible? Is it possible for you to upload or submit other documents to complete verification?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 week ago
TranslationHello Tomas,
Thank you so much for taking on my case and helping me. I'm happy to answer your questions here and describe the exact, unbelievable sequence of events:
Regarding the bonus and the cancelled winnings: I successfully fulfilled the wagering requirements of a bonus and then continued playing with real money, winning over CHF 10,000. The most absurd thing is that the casino simply cancelled this CHF 10,000 from my player account and suddenly claims I only won CHF 50, even though I wagered the bonus with real money and didn't withdraw the CHF 50, but continued playing, thus accumulating over CHF 10,000!
Regarding the subsequent verification (pure harassment): Only after they had cancelled my 10,000 CHF deposit was my player account suddenly verified along with my bank card! This clearly shows that they were only looking for excuses to steal my real money.
Regarding the evidence: I made my deposits using a virtual card. However, I have since received the physical card by mail (on which my first name, last name, and the full card number are clearly visible) and provided the casino with a video and an official Swiss bank statement, all of which prove everything in black and white. Despite this, they are blocking my account.
Current status: These scams and the theft of my 10,000 CHF have led to enormous psychological stress, sleepless nights and serious health problems.
I have provided all communication records, screenshots, and evidence. Please let me know if you require any further documents from me to help me resolve this issue with Ivibet.
Thank you again for your support.
Sincerely,
Durim *****
Edited by a Casino Guru admin
Automatic translation:
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6 days ago
Thanks for your reply.
I am sorry bout the recent developments regarding your winnings. I went over the information you sent me.
Please note that we reserve the right not to pursue a complaint if we learn that you threatened or actively pursued a chargeback of your deposits, irrespective of the merit of the complaint. Please note that online casinos will consider chargebacks to be a fraudulent action, and this action might affect your standing with other online casino operators.
Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.
Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.
