HomeComplaintsIviBet Casino - Player is locked out of their account.

IviBet Casino - Player is locked out of their account.

Opened
Current status

Waiting for player to reply

6d 4h 0m 47s

IviBet Casino
Safety Index 7.0 Above average

Case summary

The player from Finland is unable to log into his casino account and has not received any communication from Ivibet regarding the issue.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 30 Aug 2026
Public
Public
2 days ago

I cant login my account. And ivibet is not contacting me


file

Public
Public
19 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
19 hours ago

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

  • Do I understand correctly that you had €1038 (dispute value) in your casino account before you lost access to it?
  • Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
  • Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


blackdrgn has 6d 4h 0m 47s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.