IviBet Casino - Player faces withdrawal issues with Jeton wallet.

My casino account is verified. I deposited to the casino using a Jeton wallet. Suddenly, despite having a Jeton wallet as a withdrawal option (other users confirm they use this withdrawal option), the casino suddenly tells me to withdraw money to my bank account. I've never used a bank account to deposit at a casino, nor do I use a bank account for gambling transactions, and I don't understand. It's normal to withdraw using the same method used for depositing. The casino does this intentionally.

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Dear genikameni,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. It's important to understand that the casino doesn’t have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn’t necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

Please allow me to ask you a few questions so I can fully understand the situation:

• Have you made any successful withdrawals before?
• Could you please clarify the exact date when you requested the withdrawal?
• Have you received any communication from the casino regarding changes to their withdrawal policies?
• Can you confirm if there are any limits or restrictions applied to your account that might affect the withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hi, thanks for your help.

I've never had a withdrawal from this casino, and the issue has been dragging on for six months.

My account is fully verified, I have access to it, but I can't process a withdrawal. I deposited money through a Jeton wallet, and the casino keeps asking me to use my bank account for withdrawals, which I don't do because I only have a business account and, for obvious reasons, I can't make any gambling transactions.

They respond to messages, but they say absurd things. Today I received the following message:

Dear Player,

Please note that if you wish to use a new e-wallet (such as Skrill) for withdrawals, you must first register it in our system by making a minimum deposit. Once you have made at least one deposit using this e-wallet, you will be able to use it for withdrawals.

The problem is that this casino doesn't allow me to use any of the wallets mentioned. Neteller was also mentioned, but I don't have that wallet. I don't understand why the casino is asking me to withdraw using a method other than deposit, as this is not standard practice. I deposited Jeton and still want to withdraw because that option is visible on the website. However, these withdrawals are rejected. Call a casino representative and ask what they mean, because I'm having trouble understanding the problem.

THANKS 🙂

Thank you for your reply and for providing the previous details,genikameni.

• Did the casino offer you any alternative withdrawal methods besides bank transfer to withdraw your winnings?"
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Additionally, please provide any furhter communication you had with the casino. This can include screenshots, emails, or chat records. You can send me all the documents to:[email protected] or post your screenshots to the thread.

Thank you again for your cooperation.

Dear genikameni,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear genikameni,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra