The player from Switzerland had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. However, after review it was found that his issue was actually about an incorrectly settled sports bet, not a casino withdrawal. We therefore rejected the complaint because our forum handled online casino complaints only and we did not have enough insight to assess sports betting disputes.
IviBet Casino - Player believes that their withdrawal has been delayed.
Closed
Our verdict
Other
Amount: 46 CHF
IviBet Casino
Safety Index 3.8 LowCase summary
Discussion
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2 weeks ago
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2 weeks ago
Dear RVP32,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 weeks ago
Translation
Category correction: This is NOT about delayed payment, but about WRONG EVALUATION.
Betting ID 17198493 dated 14.10.2026
Market: Player to score a point including extra time = Goal OR Assist according to Ivibet's own rules.
Wirtz had an assist for Barcola in the 37th minute, Valente an assist for Zechiel in the 20th minute. Both are official. The bet must be won.
Please change the category to "Incorrectly settled bet". I have uploaded screenshots.
Automatic translation:
Sensitive attachment
Sensitive attachment
2 weeks ago
Translation"Ivibet Support responds with incorrect information - assists don't count and game 0-0 - both statements are demonstrably false"
Automatic translation:
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2 weeks ago
TranslationPlayers to score a point (LIVE):... For accounting purposes, only goals and assists scored during regular time will be considered.
NEW PROOF: Ivibet Support claims "assists do not count" and "game ended 0-0".
Both are wrong:
1. According to Ivibet's own rule (screenshot): "only goals and assists are considered" - Assists COUNT.
2. Feyenoord - Como ended 3-2, not 0-0.
Please correct immediately to WON.
Automatic translation:
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2 weeks ago
Dear RVP32,
After a closer investigation we’ve realized that this complaint is sports betting related. Our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. I’m forced to reject your complaint. Thank you very much for your understanding.
I can suggest some websites that may be able to assist you:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
I hope these resources will be able to help you with your issue.
Best regards,
Jean Susor
